THE ROLE OF INSTITUTIONAL THEORY IN CITIZEN TRUST IN LOCAL E-GOVERNMENT SERVICES

Trust in government (TG) represents to one’s explanations regarding the truth and ability of the movement, as long as the e-government services. E-government services can support to start citizen trust of government. In former study, very few is attentive on the significant of e-government services and trust in local government. To fill up these research gaps present study absorbed to found trust in local government services by institutional theory. The research is grounded on the quantitative field survey wherever 300 respondents after the rural area of Bangladesh have been measured as sample. Sample has been collected at Chittagong, one Union Parishad, in Bangladesh. The IBM statistics SPSS 21 and LISREL 8.7 used to perform statistical analysis. The theoretical outline is observed by structural equation modelling (SEM). This article suggests a model observe in what way e-government services (i.e., mimetic mechanism, coercive mechanism, normative mechanism) affect citizen trust in local government. Using Statistical equation model (SEM) in current research, it finds that mimetic and transaction services are associated with the e-government services while normative services does not associate. We conclude with implications and suggestion for future research.

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Posted September 3, 2019 07:42